Shipping and Return Policy

Welcome to KITCHEN GALAXY! We're thrilled to have you as a part of our valued customer community. To ensure a seamless and delightful shopping experience, please familiarize yourself with our Shipping and Return Policy. By engaging with our website and services, you automatically agree to adhere to the guidelines outlined below.

Shipping Policy:

1. Shipping Partners: We are proud to have partnered with Shiprocket, India's premier e-commerce shipping solution, to ensure efficient, secure, and reliable product delivery and returns for our esteemed customers.
2. Delivery Time: We understand the excitement of receiving your ordered items. Typically, delivery takes around 7 to 10 business days from the order confirmation date. However, please note that factors like your location and product availability may influence this timeframe. Unforeseen events like weather conditions and holidays can also affect delivery times.
3. Shipping Charges: To enhance your shopping experience, we provide complimentary shipping for all orders within India, regardless of order value. Rest assured, no additional shipping costs will be incurred for any cart value greater than 1999INR.
4. Order Tracking: Upon dispatch, you will receive an email notification containing a unique tracking number. This tracking number enables you to monitor your package's journey in real-time through the Shiprocket website or app.
5. Address Accuracy: For successful delivery, please ensure you provide accurate and complete shipping details during checkout. We cannot be held responsible for delays or non-delivery due to incomplete or inaccurate address information.
6. Delivery Attempts: Our dedicated courier partner will make multiple delivery attempts if you're unavailable at the provided address. If these attempts are unsuccessful, the package will be returned to us. In such cases, we'll reach out to you to arrange a re-delivery. Any applicable additional shipping charges will be borne by the customer.

Return Policy:

7. Returns and Exchanges: We understand that sometimes things may not go as planned. If you receive a damaged, defective, or incorrectly described product, or if you're simply not satisfied with your purchase, you can initiate a return or exchange within 15 days of receiving the order. To qualify for a return or exchange, the product must be in its original condition and packaging.
8. Return Request Process: To initiate a return, please follow these steps:
   • Contact our customer support team within 15 days of order delivery E-Mail : [email protected].
   • Provide details of the product and the reason for return.
   • Once your return request is approved, we'll guide you through the return process.
9. Cancellation: Orders can be cancelled at any time before they are dispatched from our warehouse. However, once the order is in transit, cancellations cannot be accommodated.
10. Force Majeure: We cannot be held liable for delays or failures in delivery caused by circumstances beyond our control, including acts of nature, government restrictions, conflicts, strikes, or any other events that make shipping and delivery impractical.
11. Contact Us: If you require any clarification or assistance regarding our Shipping and Return Policy, our customer support team is here to help. Reach out to us at E-Mail : [email protected]
Mobile Number - +91 9109242403 / +91 9109022403.
By continuing to use our website and services, you acknowledge that you have reviewed and understood our Shipping and Return Policy and agree to abide by its terms and conditions.