Terms and Conditions

Welcome to KITCHEN GALAXY, your destination for high-quality kitchen appliances proudly made in India. Before you start exploring our products and services, we kindly ask you to review and understand our Terms and Conditions. By using our website and engaging with our offerings, you agree to adhere to the terms outlined below.

1. Acceptance of Terms:

By accessing and using KITCHEN GALAXY website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Product Information:

We strive to provide accurate and up-to-date information about our kitchen appliances. However, please note that product specifications, prices, and availability are subject to change without prior notice. We recommend reviewing the product details before making a purchase.

3. Made in India:

All our kitchen appliances are proudly manufactured in India. By supporting us, you're contributing to the growth of local industries and craftsmanship.

4. Order Placement and Payment:

When you place an order with us, you agree that all the information provided is accurate and complete. We accept various payment methods to ensure your convenience. Once the order is confirmed and payment is received, we will process your order for shipment.

5. Shipping and Delivery:

For detailed information about our shipping and delivery policies, please refer to our Shipping Policy. We partner with reliable logistics services to ensure timely and secure delivery of your kitchen appliances.

6. Returns and Refunds:

Please review our Return and Refund Policy to understand the process for returning products, seeking replacements, or obtaining refunds in case of any issues with your purchased items.

7. Intellectual Property:

All content on our website, including text, images, logos, and trademarks, is protected by intellectual property laws. You are not allowed to use, reproduce, or distribute any content from our website without our explicit written permission.

8. Privacy and Data Security:

We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in the Privacy Policy.

9. Limitation of Liability:

While we strive to provide accurate information and high-quality products, we cannot guarantee that our website will be error-free or that our products will be free from defects. Our liability is limited to the fullest extent permitted by law.

10. Governing Law:

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from your use of our website or services will be subject to the jurisdiction of the appropriate courts in India.

11. Contact Us:

If you have any questions or concerns regarding our Terms and Conditions, please contact our customer support team at [email protected]
We're here to assist you and ensure your experience with KITCHEN GALAXY is exceptional.
By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to our Terms and Conditions.

WARRANTY CARD

Guaranteed for a period 24 months from the date of purchase against any manufacturing defect.
The company's responsibility under the guarantee will be either repair the defective appliance or replace the same at our option, free of charge. For this purpose, the appliance should be delivered at your cost to our nearest service station together with the guarantee card within the warranty period.

Those guarantee card which are not duly completed signed and stamped by dealer from whom the appliance is purchased will be treated as invalid (if bought from offline stores). For online purchase, Order ID and E-commerce merchant name is enough.

The Kitchen Galaxy Bullet Mixer is fully warranted against any manufacturing defect for a period of Two Years from the date of purchase (register you details @www.kitchengalaxy.in to claim your 6 months extended warranty)

The above warranty shall be subject to the following terms and conditions: -
1. Any defective product or part thereof will be repaired within the above stated warranty period on receipt of the same with this card duly filled in and stamped by dealer from whom the product was purchased along with the purchase bill/ invoice, provided the product is brought to our nearest service centre freight paid and packed securely (if bought from offline stores)
2. In the event of repairs/ replacement of any part of product, this warranty will thereafter continue and remain in force only for the unexpired period of warranty.
3. This warranty is valid only when: -
  • The product is purchased from the company's authorized dealer and accompanied by this warranty card/ cash memo.
  • The product has been installed, used, and maintained in accordance with the instruction manual.
4. The warranty does not apply to:
  • Normal wear and tear of the product
  • The product has not been serviced by our authorized service personnel.
  • Damage due to chipping, peeling, plating, and denting.
  • Damages arising due to running of the appliances on the alternate sources of power such as Inverter, generator or any such auxiliary power supply aid resulting in variation/ fluctuating voltage
  • the product not having a warranty card / cash memo.
  • The product has not been installed, used, and maintained in accordance with the instruction manual.
  • Breakage or damage to components made of ABS, SAN, Bakelite, plastic/rubber parts, cord and surface coating.
  • Damages resulting from accidents, mishandling or negligence on the part of the customer
  • Product if used for the commercial purposes.
5. The warranty is in lieu of all other warranty, expressed or implied and does not cover indirect or consequential damages/loss.